Privacy policy

Controller

At a glance

This website works without cookies, tracking or analytics tools. Fonts, images and icons are loaded only from our own server; no data is passed on to third parties such as Google or social networks.

Hosting and server log files

The website and the app are hosted by ALL-INKL.COM – Neue Medien Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany. For every request the server automatically processes technically necessary data: IP address, date and time, requested address, amount of data transferred, and browser and operating system.

The purpose is secure and stable operation; the legal basis is our legitimate interest (Art. 6(1)(f) GDPR). Log files are kept only as long as necessary for this purpose.

Contact by e-mail

If you e-mail us, we process your details (such as name, e-mail address, workshop and the content of your message) to answer your request. The legal basis is Art. 6(1)(b) GDPR (steps prior to a contract) or (f) (legitimate interest in replying). The data is deleted once it is no longer needed and no statutory retention obligations apply.

Using the Fixoo app

For a workshop's employees we store the login data (name, username, optionally an e-mail address, the password only in encrypted form) and a change log, to provide the app (Art. 6(1)(b) GDPR) and to keep changes traceable (f).

Data about a workshop's customers – such as contact details, bikes, jobs and invoices – is processed solely on behalf of the respective workshop (Art. 28 GDPR). The workshop is the controller for this data; please direct any requests about it to the workshop.

In the browser the app stores only what is technically necessary: the login, the selected role, the language and whether the app installation hint was dismissed. No consent is required for this (Art. 5(3) ePrivacy Directive 2002/58/EC). There are no tracking cookies.

E-mails to customers are sent via the platform's mail server. If a workshop uses SMS, the phone number and message text are passed to our SMS provider Twilio (Twilio Ireland Limited, 25–28 North Wall Quay, Dublin 1, Ireland). Twilio belongs to a company based in the USA; processing there is possible.

Workshops in Poland can submit invoices to KSeF, the government system of the Polish Ministry of Finance; this serves to fulfil their legal obligations.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection (Art. 15–21 GDPR). Simply write to us at support@fixoo-app.com.

You can also lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority competent for us is the Polish President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, Poland. You may also contact the supervisory authority in your own country.